Forward deployed engineers should turn customer discoveries into reusable product improvements

Kepler CEO Vinoo Ganesh argues that forward deployed engineers should feed customer discoveries into a shared product. Drawing on his experience at Palantir, Citadel and Kepler, he describes how observing real workflows exposes requirements that interviews and specifications miss. His practical recommendation is to place the function within product and judge its work by improvements available to subsequent customers. The account offers useful engineering management lessons, although its examples and broader industry judgments reflect his own experience and commercial perspective.











